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All returns, refunds or exchanges must be made within thirty (30) days of receipt of the original, unused product, with tags attached. Shipping charges are only refundable in the case of shipping errors or damaged merchandise. 

All exchanges must be for same products.

Shipping Errors: The customer must notify us within 5 business days of the receipt of the order regarding any invoice or packing slip discrepancies to be eligible for a refund or a replacement order.

Return and exchange can be done via:

  • Deliver the said merchandises to Urban Environment Education Hub, Mid Valley
  • Deliver to Malaysian Nature Society Headquarters

Include in your return package:

a separate piece of paper detailing  the order number, name, address, and e-mail address of the person who purchased the order, along with the reason for the return. Enclose this with the returned item, and send the entire package to the following address:

Urban Environmental Education Hub (UEEH)
South P1-07 off Zone A, Mid Valley Megamall,
Mid Valley City, Lingkaran Syed Putra,
59200, Kuala Lumpur, Wilayah Persekutuan


Malaysian Nature Society (MNS), JKR 641, Jalan Kelantan, Bukit Persekutuan, 50480 Kuala Lumpur

Write “Return” or “Exchange” as appropriate on the outside of the package. Return postage is borne by the customer and is not refundable.