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All returns, refunds or exchanges must be made within thirty (30) days of receipt of the original, unused product, with tags attached. Shipping charges are only refundable in the case of shipping errors or damaged merchandise. 

All exchanges must be for same products.

Shipping Errors: The customer must notify us within 5 business days of the receipt of the order regarding any invoice or packing slip discrepancies to be eligible for a refund or a replacement order.

Return and exchange can be done via:

  • Deliver the said merchandises to Urban Environment Education Hub, Mid Valley
  • Deliver 

Include in your return package: the reason for your return, the packing slip that was enclosed with your original order detailing the items you purchased, and wrap the package securely. If you do not have your packing slip, please indicate on a separate piece of paper the order number, the name address, and e-mail address of the person who purchased the order, along with the reason for the return. Enclose this with the returned item, and send the entire package to the following address:

Urban Environmental Education Hub (UEEH)
South P1-07 off Zone A, Mid Valley Megamall,
Mid Valley City, Lingkaran Syed Putra,
59200, Kuala Lumpur, Wilayah Persekutuan.

Write “Return” or “Exchange” as appropriate on the outside of the package. Return postage is borne by the customer and is not refundable. 

  • Bring the said merchandises to UEEH and complete the return, refund or exchange procedures with the officer on duty.